Cool mama!

Okay here are the after photos.  This was yesterday. They were suppose to arrive between 8:30AM -9:00AM.  A man called at 9:20AM and said he just got the work order and was it okay to come then, they'd be about a half hour.  I bit my tongue but I wanted to say, and that is my problem why??   I did tell him they were suppose to get here between 8:30AM - 9:00AM!  He did apologize and said they have no control when they get word about an order.  I suppose they only get called if they are working?  I don't know.

This is ARS Roto Rooter which I thought was strictly for solving problems 'down the drain'.  They do also do A/C and heat and were the best presenter of the folks we had out.  They were not the cheapest bidder at all and actually the highest bid.  However one guy sounded like they might have to cut through the ceiling to get the old system out. Yikes!! And one was in an obvious hurry to get to 'the next' thing.  This guy took his time and explained exactly everything that would be done to my hubby. He was here close to an hour.  The others, 10 minutes and the other about 30 minutes. We did get ARS to drop their price by about $700. So we went with them. 


Once the guys got here they went right to it. They did not have any trouble getting the old heater/ac unit down from our attic via the attic stairs and the job went very well except for  a nice patio stone that they broke and did not tell us about that is out back near the outside unit they had to place.  We replaced it with a spare that we had, but it would have been nicer for them to fess up to breaking it.  Did they think we wouldn't see it? They are lucky we did have a spare one, or I would have complained.  I'm sorry but spending close to $7000, there should be no issues. And we didn't even buy the highest priced unit.  Of the 3 options provided, we chose the lowest.  The system is a Lennox which is suppose to be 'good' but who knows. I read different reviews on the Internet. And we know how reliable the Internet is right?  ;-)


The guy who sold us the job said they'd be here by 9:00AM and out by 1:00PM. Well 5:00PM rolled around and they were not quite done yet.  Now I don't really mind because I wanted a good job done, but don't tell us it is a 4 hour job when it is really a 7+ hour job (they got here around 10:00AM).  Don't they know that in sales the mantra is "Under promise and over deliver" NOT "Over promise and under deliver"!  I know it still is a big unit with funny arms (tubing) but it is nice and shiny now and it works great!  The walls no longer vibrate!!  We used it last night and it was wonderful not sweating all night long!  This system should last for years and years.